What You Can Expect

You have access to the best products and services because of our national affiliations and professional involvement. Mason Mechanical is an active member of multiple trade associations composed of the best heating and cooling contractors in the country. Out of these groups, Mason Mechanical has access to the best products in the country, cutting edge techniques and technology, and the best practices and training in the industry.

Ongoing safety training, drug testing and rigorous employment screening help ensure your family’s safety. When you invite a company to come into your home, you make yourself, your family, and your belongings vulnerable. Mason Mechanical takes this responsibility very seriously, which is why the technicians we hire are subjected to rigorous screening. The bottom line is that the only people who are hired are people that the owners and managers would feel comfortable having in their own homes with their wives and children present.

You can save money with discounts on repairs and reduced energy use. Mason Mechanical has customer discount programs available for you when you have your equipment maintained bi-annually called our MVP – Mason Value Plan. For a low annual rate, you will receive Priority Service, Discounted Rates and 5 year Parts and Labor Warranty on parts we replace plus the bi-annual precision tune-up and safety checks. This is a tremendous program that can save you money! In many cases the discounts and energy savings add up to more than the price of the MVP – Mason Value Plan. When you think about the peace of mind that you will have in knowing your equipment has been checked for safety, proper operation and potential mechanical problems, the MVP – Mason Value Plan is a fantastic value.

You can get service when you need it because of our focus on service instead of the easier new construction. In order to make certain that we have technicians available to meet your service needs when you need them, Mason Mechanical focuses on repair services and replacing equipment that breaks down rather than spreading itself too thin and getting involved in new construction. This commitment of time and resources means that when you have a problem, a repair specialist will be available to fix it.

Ongoing technical training + Experienced supervision + Office support = Top service for YOU Our company is committed to the technical excellence of the service we provide you and, therefore, require our ‘champion’ technicians to attend regular training sessions. Besides the technician who actually does the repair, Mason Mechanical has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call. Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help. When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a ‘champion’ technician.

Praise and criticism are equally important in helping us be our very best. We encourage you to talk to us. Everyone loves a compliment, and they’re important because they reinforce excellence. But, criticism is often more valuable, as it points to opportunities to serve you better. Therefore, if we have not performed to your satisfaction, or if something we’ve done has offended you, we ask you to let us know so we can make it right. As much as we try to ‘get it right’ the first time, we’re human and sometimes make mistakes. The difference, we believe, lies in our commitment to resolve them. So, talk to us. It’s the only way we can ensure your satisfaction. And, to us, that’s what matters most. Click here to Email our General Manager or call us at (480) 835-9928.